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This would not necessarily report a bad sector because it may not return an ATA error code, but reading could still be an issue. The issue could be something to do with the head map for the drive itself.
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r-studio is often used by pro recovery shops for logical recovery of drives. Suggest you do as Networks suggested, even though one software does not report a bad sector, that doesn't mean there is not an issue with that sector. If it is an unusual filetype the software you are using may not know the file header signature for that disk. The type of file can make a difference when scanning the disk. What is the make and model of the drive? Was the file deleted, what is the status of the file you are trying to recover. A week of scanning is not all that unusual for some seriously damaged drives, so 1% in several minutes, or even a half hour, is not all that bad, depending on the size of the drive. Data recovery is not a quick process, and it sounds like you are trying to rush it. Every file that's created from the install, even just logging from booting the machine, is overwriting the deleted data.R-studio will read minor errors much bettter than stellar in my experience. You should always remove the hard drive, clone it, then do data recovery scans on a totally separate computer if possible. I hope you're not installing this software on the same hard drive you lost data from. It's the same password you use to log into the computer.
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MacOS is requiring a password because the program is trying to make low-level changes to the data. As to Stellar needing a password, it's not the program itself asking for a password. As to those password protected PDFs, they are most likely just files embedded inside of programs and intended to only be viewed from inside the program (which knows the password). Or, if you insist on doing the recovery work from a Mac, you might try Data Rescue 4 or Data Rescue 5.Įither one should work well. (despite the similar names they are from two different companies) We always joke here that the only thing they are "Stellar" at is spamming the internet so everyone finds their lame products.Ī couple data recovery programs I would recommend: Sorry to hear you bought a Stellar product. No files that we lost were life or death, but really, a lot of sentimental things that my wife wanted to keep from the last 7+ years. (and yes, i've tried the registration key, and that doesn't work). I know my experience is that of my own, but I'd caution you to consider going elsewhere instead of using Stellar Phoenix's software.įor screenshots of this fiasco, see this link:įirst three screenshots are of files that we can't read, and the last one is where they ask for a password to run the program. We've since written to customer service and asked for assistance and/or a refund. We never set a password when we first downloaded the program a few days ago (I'm 30y.o., college educated, and a young professional of clear and sound mind., just incase anyone is wondering!) I can't, for the life of me, figure out what the password is. Waited for this weekend to pass, and now, I just rebooted the computer and tried to re-run the app- only to find that you need a password to run the app. After deducing the fact that my wife doesn't have PDF password-locked files, we shut down the computer in hopes of doing no more harm. PDFs that were 1MB, unreadable, and even some that were passcode locked. The bad news is that we also got dozens and dozens of files we could not open. The good news is that we recovered a large portion of her photos (family photos, including some of her mom who had passed away a few years ago), old documents, screenshots, vacation photos, and some PDFs. We instructed the scan to save the recovered data onto a portable HD that I had on hand. Within minutes, I found Stellar Phoenix, spent the $100+ to obtain a key, and spent the next hour biting my fingernails while waiting for the scan to complete. well, i thought that was a shortcut folder.) (The "document" folder that I found on the desktop and subsequently deleted. Long story short, we wiped the entire "documents" folder from my wife's laptop, and then emptied the trash bin on her Mac.